Ordering Online

As you find the items you want on the Fidelity website, simply click on "Buy One Now" button. To view your cart at any time, click the top "View Cart" icon. From the Shopping Cart, you can edit the item quantity, return to store or checkout.  If you want to log out of the shopping cart, click "Log Out" button at the top of the navigation bar.

When you are ready to place your order, click the top "Checkout" icon. If you're a new customer, you can create a new Account or place the order without an Account. If you're a returning Customer and have already created a Username and Password, please Log-in and Continue Checkout. We'll walk you through the steps needed to complete your order.

You will also receive order confirmation, an automatic email message that serves as a double confirmation of your successfully placed order. Included in that email will be your order number.

You can also track your package. To check your shipping status and get your tracking number, visit ORDER STATUS and enter your email address and order number.
 

Shipping Limits    

We only ship within the Continental U.S. (including Hawaii and Alaska). All orders placed before 7:00 A.M. PST, provided that the product is in stock, will be shipped the same day upon that order's confirmation (Monday - Friday). The price of freight will be based upon product weight. Shipping options include UPS Next Day Air, UPS 2nd Day Air, and UPS Ground.  We offer a new shipping method called UPS Hundred Weight for large quantity orders that would be over 150lbs. Unfortunately, due to liability and insurance constraints we are barred from shipping to P.O. Boxes.  For your protection, we require a signature at time of delivery for orders over $100.00.  Fidelity reserves the right to ask for more information.
 

Credit Card Payment  

We only accept VISA, MasterCard, and American Express through our Shopping-cart SSL secure-server. We only take orders over the internet. Please have Billing address match the bank Credit Card information. To pass credit card verification, key in your credit card code (CVV2) correctly.  Credit Card will not be charged until (after) your package has been shipped out.

Credit Card fraud will not be tolerated. Fraudulent credit card orders will be prosecuted. We are watchful of FRAUD card orders and will prosecute 100%. All IP addresses are logged.

It's important that you type in your correct email address so you receive the order confirmation, and tracking numbers.

Applicable sales tax will be charged on all items purchased and shipped within the state of California.

Credit Card Payment option only applies for orders under $2000.00.  Bulk buyers with orders totaling more than $2000.00, please contact a Sale's Representative at (949) 585-9600 ext. 202 or email regsales@aiptek.com for more information.
 

Refurbished Product Information

Some products sold on the Fidelity website are refurbished. All refurbished products are fully tested and cleaned to meet original specifications before being sold. Refurbished models are packed with all the same software and parts as "new" models.
 

Customer Guarantee

Refurbished Products are covered by a 30 day manufacturer's warranty against defect. This warranty covers defects in material or workmanship. The warranty does not cover physical damage, and may be voided by performing unwarranted acts such as opening the unit or modifying the internal components.

New Products are covered by a 1 year manufacturer's warranty against defect. This warranty covers defects in material or workmanship. The warranty does not cover physical damage, and may be voided by performing unwarranted acts such as opening the unit or modifying the internal components.

Accessories are covered by 90 day manufacturer's warranty against defect. This warranty covers defects in material or workmanship. The warranty does not cover physical damage.
 

Return Policy

You may return an item for refund or replacement within 30 days of the shipment date. If you need to return a product, you must first call our customer service line at (949) 585-9600 in order to obtain a Return Merchandise Authorization (RMA) number. No product returns will be accepted without an RMA number. NO EXCEPTIONS!

 All product returns must be 100% complete & intact in order to obtain a full refund. Zero credit will be given if the main article of purchase is missing upon receipt of the return. Customers will be charged a 30% restocking fee for any missing items other than the main article of purchase. There will also be a $10 charge for any FREE merchandise included with the order not returned.

You are responsible for your own shipping charges. Fidelity is not responsible for return shipments that are lost and/or damaged. It is the responsibility of consumer to file any claims with the carrier for damaged and/or lost shipments. Fidelity will cover the return shipping for replacements, exchanges, or items that have been sent in for warranty service. Fidelity strongly recommends that you insure your shipments using a service that allows you to track the location of your shipments.